Refund and Cancellation Policy
Plain English Draft • Last Reviewed: 2026-07-23Most companies hide this page. We link to it from our homepage, because it's the clearest proof of how we work.
1. What you pay for
Our service fee pays for professional work: assessing your case, building your document checklist, reviewing everything, booking your appointment, and monitoring your application. It is a fee for work performed — not a fee for a visa. No consultancy can sell you a guaranteed visa; anyone who says otherwise is lying to you.
2. The deposit
Your deposit of £45 starts your case. If you cancel before we have begun work on your file, we refund it in full. Once work has begun, the deposit covers the work already done and is non-refundable. The balance of £130 is due as soon as your biometrics appointment is secured.
3. Statutory Cancellation Right
Under UK consumer law, you have a statutory right to cancel your agreement with us within 14 days of booking. However, because our service begins immediately upon payment of your deposit (we immediately start building your checklist and tracking appointment slots), you agree to waive your 14-day cancellation right in exchange for immediate service delivery. If you cancel after work has started, you will not receive a refund for services already performed.
4. Embassy fees
Embassy and visa-centre fees are paid to the embassy, not to us. They are outside our control and are not refundable by us under any circumstances.
5. Our Accountability Promise
If your application is refused because of a documented error on our side — a mistake in your application, a missed document we were responsible for checking, a deadline we caused you to miss — we refund our full service fee in full (excluding paid third-party appointment and insurance fees). We will tell you plainly whether the error was ours; you will not have to fight us for it.
- Refusals based on the embassy's judgement of your circumstances (finances, travel history, ties to the UK).
- Information you didn't disclose to us.
- Documents that were not genuine.
6. Refund handling
Approved refunds are paid to your original payment method within 7 days of confirming the refund agreement.